Refund and cancellation policy
Last updated
Why this page exists
The legacy site had no refund policy at all. It needs one for two reasons: students ask before they book, and Stripe requires that a clear refund policy be available to customers — a missing or unfindable policy is a common cause of payment disputes going against a merchant.
This policy is part of our Terms of Use.
Nothing on this website takes payment yet. Booking and payment are being built; until they are live, arrange a course by contacting us and we will tell you how payment works for it. This policy is published now so that it is in place before the first payment is taken, not after.
The short version
Cancel any time up to 24 hours before the class starts and we refund you in full. No fee, no questions, no store credit unless you would rather have it.
| Situation | What happens |
|---|---|
| You cancel more than 24 hours before the start time | Full refund to your card |
| You cancel inside 24 hours, or do not show up | No refund |
| You want to move to a different date, more than 24 hours before | Yes — just ask; no fee |
| We cancel or reschedule — weather, range closure, instructor illness | Full refund, or a seat on another date, your choice |
| You are removed from a class for unsafe conduct | No refund |
The 24-hour line exists because seats are limited and a seat released the night before can still go to someone else. Inside that window it usually cannot.
How to cancel
Email info@victoryprotect.com with your name and the class date. The time your email arrives is the time that counts. Please do not cancel by social media message — we may not see it in time, and the clock does not stop because a message went unread.
If something serious happened — illness, an accident, a family emergency — tell us anyway. The policy above is what we owe you; it is not the limit of what we will do.
Refunds
Refunds go back to the card you paid with, through Stripe. We submit the refund as soon as we have your cancellation; your bank usually takes another 5 to 10 business days to post it. We cannot refund to a different card or by another method.
Weather and range closures
Live-fire training runs in most weather. We cancel for lightning, unsafe range conditions, or a closure at the facility, and we make that call as early as we reasonably can. We tell you by email, and by phone as well if you gave us a number. If we cancel, you choose a full refund or a seat on another date.
If the class runs and you decide the weather is not for you, the 24-hour rule above applies like any other cancellation.
Giving your seat to someone else
Ask us. We can usually move your seat to someone else if you tell us more than 24 hours before the class, which is the same line as a cancellation and for the same reason — the roster has to be right on the day.
Whoever takes the seat has to meet the same requirements as you did, and signs the waiver at the range like everyone else.
Courses registered through the USCCA
Our USCCA-certified courses are registered and paid for on the USCCA’s website, not ours. If you paid the USCCA, their refund policy applies and you have to cancel with them — we cannot refund a payment we never received.
If you are not sure who you paid, check your receipt: ours comes from info@victoryprotect.com and shows Victory Personal Protection Solutions, LLC. Or just ask us and we will tell you.
Protection-planning packages
A protection-planning package is delivered over weeks rather than in one morning, so the 24-hour rule above does not fit it. These apply instead:
| Situation | What happens |
|---|---|
| You cancel before the first session | Full refund |
| You cancel after we have started | Refund of the part we have not delivered yet |
| You cancel after the finished plan is handed over | No refund — the work is done and you have it |
If you are unhappy with the work rather than wanting to stop, tell us. We would rather put it right than argue about a refund.
Chargebacks
If something has gone wrong, please email us first. We would much rather fix it directly than have it go through a dispute — with a 24-hour refund window there is rarely anything to argue about. If you file a chargeback for a class you attended, we will respond with the booking record, the receipt, and the signed waiver.